CTI

Before shipping items for service: 

• BACKUP ALL IMPORTANT DATA!!
• Record your model and serial number in a safe place.
• Include a detailed list of all items being shipped.
• Include contact information; a name, phone number and return address.
• Include a concise description of the symptoms you have experienced.
• Include a photocopy of any warranty paperwork necessary.
• Include any special repair or return shipment instructions.

When you talk to a technician, record the following:

• The technician's name.
• The time and date the conversation took place.
• A brief description of what was discussed.

Miscellaneous:

• A diagnostic fee will apply to any repairs not completed.
• Shipping and handling charges apply to all items.
• Please make sure you have packed your computer well.
• Always use the original computer box, if available.
• Use bubble wrap or other suitable packing material.
• Allow at least three inches of packing material around the computer.