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Shipping Instructions PDF Print E-mail

 

Before shipping items for service:
  • BACKUP ALL IMPORTANT DATA!!
  • Record your model and serial number in a safe place.
  • Include a detailed list of all items being shipped.
  • Include contact information; a name, phone number and return address.
  • Include a concise description of the symptoms you have experienced.
  • Include a photocopy of any warranty paperwork necessary.
  • Include any special repair or return shipment instructions.
When you talk to a technician, record the following:
  • The technician's name.
  • The time and date the conversation took place.
  • A brief description of what was discussed.
Miscellaneous:
  • A diagnostic fee will apply to any repairs not completed.
  • Shipping and handling charges apply to all items.
  • Please make sure you have packed your computer well.
  • Always use the original computer box, if available.
  • Use bubble wrap or other suitable packing material.
  • Allow at least three inches of packing material around the computer.



Ship all repair items to:


Corporate Office
Attn: Service
4315 Merriam Drive
Overland Park, KS 66203
(913) 831-3700 (voice)
(913) 831-3703 (fax)
OR:
Colorado Office
Attn: Service
8228B East Park Meadows Drive
Lone Tree, CO 80124
(720) 344-4242 (voice)
(720) 344-4480 (fax)
 

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